Category Archives: Services

How do your systems stack up to the outside world?

Most of us don’t spend a lot of time thinking about the systems we have deployed in terms of how they would fare if they had to compete for attention, the way the public faces of organizations do. Yet the … Continue reading

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Learning to see differently

There’s a long running tension in IT between centralisation and decentralisation. Processing more data, after all, simply requires more resources. More storage, more computing power — but the software is (probably) the same. (The “probably” reflects the fact that different … Continue reading

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Teachable moments

Most IT systems deployed to this point are designed to do two things: monitor and control operations, or portray information (e.g. business intelligence systems). Knowledge management was brought forward as a third leg — capturing, coding and using knowledge gained … Continue reading

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Who do you serve?

Information Technology groups frustrate the rest of the people in the organisation because they’re not seen as serving their needs. That is a trite statement: the battle between users and technologists is an old one. Still, what could you be … Continue reading

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Will it all go to the cloud?

Whether done with the support of an outsourcing partner or done in house with your own staff, most IT in most enterprises is still done locally. Cloud vendors (the -as-a-service types) follow the logic of Nicholas Carr (The Big Switch) … Continue reading

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“Good enough” is good enough

In a comment exchange here a few days back, John DiMarco made some observations about how he’s handling total cost of ownership and operation (TCOO) that made a great deal of sense, so much so that today I want to … Continue reading

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Digging into deployment

You can’t get the promised return on investment (ROI) if people don’t use the features that supposedly generate that return. That’s why spending time after deployment understanding usage, and making changes to get the benefits, matters so much. It’s one … Continue reading

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