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- What architects should be doing (and mostly aren’t)
- When will enterprise architecture really make a difference?
- IT filled with teams “preserving knowledge” is doing it wrong
- Top level metrics for the business to direct IT
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Category Archives: Services
Learning to see differently
There’s a long running tension in IT between centralisation and decentralisation. Processing more data, after all, simply requires more resources. More storage, more computing power — but the software is (probably) the same. (The “probably” reflects the fact that different … Continue reading
Teachable moments
Most IT systems deployed to this point are designed to do two things: monitor and control operations, or portray information (e.g. business intelligence systems). Knowledge management was brought forward as a third leg — capturing, coding and using knowledge gained … Continue reading
Who do you serve?
Information Technology groups frustrate the rest of the people in the organisation because they’re not seen as serving their needs. That is a trite statement: the battle between users and technologists is an old one. Still, what could you be … Continue reading
Will it all go to the cloud?
Whether done with the support of an outsourcing partner or done in house with your own staff, most IT in most enterprises is still done locally. Cloud vendors (the -as-a-service types) follow the logic of Nicholas Carr (The Big Switch) … Continue reading
“Good enough” is good enough
In a comment exchange here a few days back, John DiMarco made some observations about how he’s handling total cost of ownership and operation (TCOO) that made a great deal of sense, so much so that today I want to … Continue reading
Posted in Asset Portfolios, Services
Tagged ideas for redundancy, ideas for TCOO, periodic retesting
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Digging into deployment
You can’t get the promised return on investment (ROI) if people don’t use the features that supposedly generate that return. That’s why spending time after deployment understanding usage, and making changes to get the benefits, matters so much. It’s one … Continue reading
Building in Operational Control
Shortly after Enron blew up, most enterprises undertook a multi-year effort to tighten operational control, under the rubric of “compliance”. The presumption was that, if executives were going to be legally-bound to “know” the operational state of the enterprise, then … Continue reading
Posted in Services, Strategic positioning, Value Generation
Tagged alerting, compliance, flows in the business, innovation
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IT spending to fall: what should you spend on?
There’s a presumption that growth should always be occurring. Vendors count on it; most managers do, too. What if that’s not true? For enterprise IT, that’s in the immediate future. (Take a good hard look at how this year’s “growth” … Continue reading
Posted in Asset Portfolios, Governance, Services, Strategic positioning
Tagged budgets, cuts, falling economy, what to do
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How do you know what differentiates your enterprise?
In previous posts, I have talked about the notion that some of the IT portfolio provides services that are common to any organization, regardless of its nature, and that some of the portfolio provides services that are part of what … Continue reading
